WARRANTY & RETURNS
Warranty protection. Practical support.
Clear coverage and a streamlined claims process for FRAPP heavy-duty truck parts.
CLAIM PROCESS
Warranty support in three clear steps.
Prepare your order details and evidence of the issue so our technical team can assess the claim accurately.
Submit the issue
Contact our after-sales team with your order details and a clear description of the problem.
- Order or invoice reference
- Part number and product details
- Photos or a short video
Technical review
Our technical team reviews the submitted evidence within 24 hours and confirms whether the issue is covered.
- Fast digital assessment
- Evidence-based verification
- Clear next-step guidance
Claim resolution
For a verified quality issue, we provide a 100% free replacement or a full credit refund for your next order.
- Free replacement
- Credit refund option
- Downtime kept in focus
WARRANTY POLICY
Built for confidence after delivery.
FRAPP stands firmly behind the durability of our heavy-duty European truck components with warranty protection designed to keep machine downtime to a minimum.
- Warranty period
- 12 months from delivery, depending on product category.
- What is covered
- Verified manufacturing defects, structural failures, or material flaws under normal operating conditions.
- Our solution
- A free replacement or full credit refund for a future order after the quality issue is verified.
START A CLAIM